Frequently Asked
Questions

You can order directly through our website 24/7. Add products to your cart, select your delivery slot at checkout, and pay securely online. You’ll receive an order confirmation email immediately.

Orders can be modified or cancelled up to 4 hours before your selected delivery slot. Contact us via WhatsApp or email with your order number as soon as possible.

Our minimum order is $30 for standard delivery. There is no minimum for self-collection orders.

Yes! We welcome bulk orders from restaurants, hotels, and businesses. Please apply for a Trade Account for wholesale pricing and priority stock allocation.

We deliver daily from 6am to 10pm, island-wide across Singapore. Select your preferred 2-hour delivery slot at checkout.

Delivery is $30 per order. Orders above $100 qualify for free delivery. Same-day delivery attracts an additional $5 express surcharge.

Yes, we deliver to all residential and commercial addresses across Singapore including Sentosa. Remote areas (Jurong Island, restricted zones) may require special arrangement — contact us first.

Our driver will attempt to contact you before delivery. If you’re unavailable, we can leave the order with a neighbour or at a safe location with your prior instruction. Perishable items cannot be left unattended for more than 30 minutes.

All our seafood is harvested from our own BJ Harvest Aquaculture farm or sourced directly from certified partner farms. We do not use middlemen — farm to your doorstep.

Live and fresh-chilled products are harvested on the day of delivery. Frozen products are flash-frozen within hours of harvest to lock in freshness and nutrients.

Selected products carry Halal certification. Look for the Halal badge on individual product pages. Contact us if you need a specific certification document for your business.

Yes! Add your cleaning/cutting preferences in the order notes at checkout. We offer gutting, scaling, filleting, and portioning at no extra charge for most species.

We accept Visa, Mastercard, PayNow, PayLah!, and bank transfer. B2B trade accounts may apply for Net-30 invoice terms after approval.

Yes. All payments are processed through PCI-DSS compliant payment gateways. We never store your card details on our servers.

Cash on delivery is available for select areas. Select “Cash on Delivery” at checkout to see if it is available for your address.

Enter your coupon code in the Coupon field at checkout and click Apply. The discount is deducted from your order total instantly.

We offer a 100% freshness guarantee. If you are not satisfied with the quality of your order, contact us within 24 hours of delivery with a photo and we will arrange a replacement or full refund.

Take a photo immediately and WhatsApp or email it to us with your order number. We will resolve it within the same business day — replacement, credit, or refund.

Live seafood cannot be returned once delivered. However, if the product does not meet our quality standards at the time of delivery, we will replace it at no cost.

Fill in the Trade Account Application. Our team reviews applications within 1 business day. Once approved, you get access to wholesale pricing and a dedicated account manager.

Trade accounts receive 15–35% off retail pricing depending on order volume and product category. Volume tiers are discussed with your account manager upon approval.

Yes, Net-30 invoice billing is available for approved trade accounts with a consistent order history. Apply through your account manager after your first month of orders.