✅ Our Promise to You
FreshnessGuarantee
Every order from BJ Harvest Aquaculture is backed by our 100% freshness pledge. If your seafood doesn't arrive in perfect condition, we make it right — no questions asked.
Our Three Core Promises
100% Freshness Pledge
Every product is harvested or packed on the day of your delivery. If it's not fresh, we replace it free.
Same-Day Resolution
Report a quality issue within 24 hours and we will arrange a replacement or full refund by the next business day.
Cold-Chain Certified
Every order is maintained at 0–4°C from our farm to your door using insulated packaging and ice gel packs.
How We Ensure Quality
From harvest to your doorstep, every step is designed to protect freshness.
1
Responsibly Harvested
Seafood harvested from our certified farm or trusted partners under strict aquaculture standards.
2
Quality Inspected
Each batch is visually inspected and tested before packing. Substandard products never leave our facility.
3
Packed at 0–4°C
Items are vacuum-sealed and packed in insulated boxes with ice gel packs immediately after inspection.
4
Refrigerated Transport
Deliveries made in temperature-controlled vehicles maintaining the cold chain from our facility to your address.
5
Photo Documentation
Pre-packed photos of each order are stored for 48 hours so we can quickly resolve any quality disputes.
6
Hassle-Free Resolution
Contact us within 24 hours with a photo. We process replacements or refunds the same day.
Certifications & Standards
SFA Licensed
Singapore Food Agency licensed aquaculture farm and seafood supplier
Halal Certified
Selected products certified Halal — look for the badge on product pages
HACCP Cold Chain
HACCP-compliant temperature monitoring from harvest through delivery
Sustainable Aquaculture
Farmed responsibly with minimal environmental impact and no illegal additives
Replacement & Refund Policy
We stand behind every product we sell. If something isn't right, we make it right — fast.
Situation
Our Response
Timeframe
Product not fresh on arrival
Free replacement or full refund
Same day
Wrong item delivered
Correct item re-delivered at no cost
Next slot
Damaged packaging
Replacement or store credit
Same day
Live seafood dead on arrival
Full replacement at no cost
Next day
Missing items from order
Delivery of missing items or refund
Same day
⚠️
To report a quality issue, WhatsApp or email us within 24 hours of delivery with a photo of the item.
Shop with complete confidence
Your freshness is guaranteed on every single order.